Terms of service

Who you're buying from
Nora Elis is a trade name of Werkzet, a sole proprietorship registered in the Netherlands. Rhijnhofweg 43, 2342 CR Oegstgeest. KVK 42162992 · VAT NL005548124B35 · hello@noraelis.com · +31 6 39 66 18 16.

The offer and the contract
Everything on this site is an invitation to order. The contract is formed when we confirm your order by email. All prices are in euros and include 21% VAT. Shipping to the Netherlands and Belgium is free.

Payment
Checkout and payment are handled by Shopify. We never see your card details.

Delivery
We ship from the Netherlands. Delivery takes 1–2 business days in the Netherlands and 2–3 in Belgium. The risk of loss passes to you when the parcel is delivered.

Right of withdrawal
As a consumer you may withdraw from the purchase within 14 days of delivery, without giving a reason, as long as the hygiene seal on the box is unbroken. Sealed personal care products cannot be returned once the seal is broken. Tell us by email at returns@noraelis.com within that period and send the box back within 14 days of telling us, at your cost. We refund within 14 days of receiving it, or of your proof of having sent it.

Warranty and conformity
Goods must conform to the contract; this is your legal right and lasts at least two years. On top of it, every brush carries our two-year warranty.

Complaints
Write to hello@noraelis.com. We reply within two business days and aim to resolve any complaint within 14 days. Dutch law applies to this agreement, and disputes go to the competent court in the Netherlands, without prejudice to your rights as a consumer in your own country.

Your data
How we handle personal data is set out in the privacy policy.