Refund policy

You have 14 days from delivery to change your mind, as long as the hygiene seal on the box is unbroken.

Changing your mind
EU law gives you 14 days from the day you receive your order to withdraw from the purchase without giving a reason. Tell us within those 14 days by email at returns@noraelis.com, with your order number, and send the box back within 14 days of telling us. We refund the full amount within 14 days of receiving it, or of your proof of posting. The cost of sending it back is yours.

The hygiene seal
Every box leaves us closed with a hygiene seal. A toothbrush is a personal care product: once the seal is broken it cannot be sold to anyone else, so the right of withdrawal ends when you break the seal. If you are unsure, decide before you open it.

If something is wrong with it
A fault is not a change of mind, and the seal does not matter. Every brush is covered for two years. Write to warranty@noraelis.com with your order number and we replace it within five business days, at our cost.

Withdrawal form
You may use this text, by email to returns@noraelis.com or by post to Werkzet, Rhijnhofweg 43, 2342 CR Oegstgeest: "I hereby give notice that I withdraw from my contract of sale of the following goods: [product]. Ordered on [date], received on [date]. Order number [number]. Name and address of the consumer. Date."